This Service Level Agreement (SLA) outlines the expected level of service provided by DNZone.net, operated by Krist Bega, a freelancer based in Brugges, Belgium. This SLA forms part of the agreement between DNZone.net and its customers.
DNZone.net is committed to providing a reliable and high-quality service for domain name registration, renewal, and transfer. Our goal is to ensure the highest possible level of service availability and performance.
DNZone.net guarantees a minimum uptime of 99.9% per month. Uptime is calculated on a monthly basis and excludes scheduled maintenance and any unavailability caused by circumstances beyond our reasonable control, such as force majeure events.
Customer support is available via email during the following hours:
Support requests will be responded to within 24 hours during business days.
Scheduled maintenance will be performed during low-traffic periods to minimize disruption. Customers will be notified at least 48 hours in advance of any scheduled maintenance that may affect service availability.
In the event of an unplanned service interruption, DNZone.net will use all reasonable efforts to resolve the issue as quickly as possible. Customers will be kept informed of the status of the incident and the expected time to resolution.
If DNZone.net fails to meet the uptime guarantee, customers may be eligible for service credits. Service credits are calculated as follows:
To request a service credit, customers must contact us within 30 days of the end of the month in which the uptime guarantee was not met. Service credits will be applied to future invoices and cannot be exchanged for cash or other forms of payment.
Customers are responsible for maintaining accurate contact information with DNZone.net and for promptly reporting any issues that may affect the performance of the services. Customers must also comply with all applicable laws and regulations in their use of DNZone.net's services.
DNZone.net's liability for any breach of this SLA is limited to the amount of service credits described above. In no event shall DNZone.net be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided.
This SLA is governed by and construed in accordance with the laws of Belgium, and you irrevocably submit to the exclusive jurisdiction of the courts in Brugges, Belgium.
If you have any questions about these terms of service, please contact us at:
Krist Bega
Email: [email protected]
Address: Vuldersstraat 18 8000, Brugges, Belgium
